MAKING QUESTIONS ABOUT ACCOMMODATION
MAKING ENQUIRIES - the Receptionist's Questions - some notes When would you like to arrive / come / leave / depart / check in / check out? When will you arrive? When is your arrival/departure day? When are you going to arrive? When are you arriving? How many people are you? How many people will come? How many people would you like to book for? Are you all adults? Are they all adults? Will there be any children? Which/What type of room(s) would you like to book ? … do/would you need / would you prefer Would you prefer B&B, HB or FB? Can you hold on a second, please – I’ll check ? … Would you like to book it/them? Would you like to make a reservation? SHALL I book it for you? Can you repeat your name and surname please? Can you repeat the name and surname of the person the reservation is for? (Who is the reservation for?) How ARE YOU GOING TO PAY? How are you paying? What type of credit card is it? (Is it a Visa, Mastercard…?) What is the name and surname of the credit card HOLDER? What is the credit card number? What is the EXPIRY DATE? Advance – deposit Balance Can I have your telephone number please? Can you give me your email address so that I can send you confirmation of your reservation? Thank you for booking with us! I LOOK FORWARD TO WELCOMING YOU in our hotel! Thank you for calling. I look forward to hearing from you / receiving your reservation. Rooms for disabled people / physically impaired people People on a wheelchair Can I book a parking lot? I would like to know if I can book a parking lot. What is your name? I would like to know what your name is. Gratuity Complimentary Our hotel offers complimentary shuttle service from/to the airport … complimentary welcome cocktail Reduction - discount RESERVATION - SAMPLE DIALOGUE Front Desk = F Guest = G F: Welcome to the Beachside Inn. How may I help you? G: I'd like a room, please. F: Would you prefer a single or a double? G:A double, please. How much is that? F: It's $ 145.00 a night. How many nights will you be staying ? G: Just tonight. F: Ok . One night comes to $ 145.00 plus tax. May I have your name please? G : It's Davies. Robertons Davies. F: And how do you spell that, sir? G: It's D-A-V-I-E-S F: So that's D-A-V-I-E-S . How would you like to pay for the room? G: Do you take Visa? F : Yes, we do. We take Visa, Mastercard , and American Express. G: Great ! I'll pay with Visa then. What time is checkout? F: Checkout is at 10 o'clock. Your room number is 505. Is there anything else your would like to know? G: And how about restaurant? F: There are restaurants on the 1 st and 3 rd floor and there's a cafè next to the lobby. G: Great ! What time does the restaurants close? F: They both close at 10.00 PM G: 10 PM? Thanks. Oh ! And can I get a wake-up call for 6:30 A.M.? F: Sure . No problem. Wake-up call for 6:30 A.M. Enjoy your stay. |