Hospitality

THE GRAMMAR I NEED (at the reception) - survival kit
THERE IS / there ARE - Is there ? are there?
We HAVE GOT / we HAVE - Have you got? / DO you have?
CAN - COULD
WOULD YOU LIKE ....? / I would like... vorrei...
PREFER - I'd (=would) prefer - would you prefer....?
futuro con GOING TO ( when are you going to arrive ? / how long are you going to stay?)
futuro con WILL (when will you arrive ? how long will you stay? - how long will you be staying? (future continuous))
SHALL - per OFFRIRE qualcosa - (Shall we have a cappuccino? -- I'll have a cappuccino. / Shall we dance? / shall we go to the cinema? / Shall I book it for you? / Shall I call you a taxi?
SHOULD (= dovresti) - you should leave/send a 20% deposit
HAVE TO (dovere)
MUST (da dosare!!!) - (on the day of your departure) you must leave your room before ten = check out time is ten o'clock
NEED (avere bisogno) - Do you need a wake-up call?
SIMPLE PRESENT (attivo e passivo)
ex: we provide room service between 7pm and 8 am - room service IS PROVIDED .....
We kindly ask our guests to use lifts number 2 and 5. - Our guests ARE kindly ASKED to....
We serve dinner on the terrace. - Dinner IS SERVED on the terrace.

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ENQUIRIES AND REPLIES

SERVICED versus SELF-CATERING ACCOMMODATION
Tourism lessons (pagina eslflow)
Accommodation word bank
Find a hotel through booking.com

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Find a HOTEL in LONDON
LONDON HOTEL DIREC
HOTELS - LONDON
Budget Hotels - London 30
Boutique Hotels London

HOLIDAYS LETTING: find holiday villas, apartments, cottages and holiday rentals throughout Europe

YOUTH HOSTELS
scelti per voi:
Meininger Hotel London Hyde Park
groups@meininger-hotels.com
YHA London Central Map
londoncentral@yha.org.uk
Astor Museum Inn
operations@astorhostels.com oppure groups@astorhostels.com
NB: hanno sempre bisogno di personale. Scrivere a operations@astorhostels.com
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collection of HOTEL DIALOGUES

HOTEL RESERVATIONS
front office procedures - video fatto da studenti

CHECK-IN - LIVE IN - CHECK-OUT
CHECKING INTO A HOTEL (bel video, completo)
checking into the hotel (sample conversations)
arriving and leaving (sample conversations)
check in listening comprehension (esl-lab)
checking guests in and out (sample phrases + sample dialogue)
Mr Bean checking in…
listening activities (esl-lab):
- Hotel Reservation
- Budget hotel room reservation
- Travel arrangements
- Check-in (difficult)
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Sito della BBC: Welcome to London: seguendo John e Fiona dall’arrivo all’albergo allo shopping:
Unit 1: Transport; Unit 2: Hotel; Unit 3: Cinema; Unit 4: Shopping; Unit 5: Work; Unit 6: Eating Out
“At the hotel reception”; Welcome to London – listening activity

RECEPTIONISTS - "DIRECTORS OF FIRST IMPRESSIONS"

Interessante:
Receptionist Duties: Responsibilities of a Receptionist

HOSPITALITY INDUSTRY - videos
The Hyatt Employment Experience
Advice from Hilton - Hospitality Careers

COMPARING THINGS ...

tracce per orali alla Reception

NEW RESOURCES + ACTIVITIES
Cerca “hotel checking in” da Google

English conversation with subtitles | Hotel reservation
https://www.youtube.com/watch?v=KY0K5f06adg&t=4s (10:25 MIN) VIDEO LESSON
ascolto + lettura
partire da questo video e poi far fare la review di altri siti simili… in laboratorio

Real English for staying at a HOTELhttps://www.youtube.com/watch?v=QVtdM-76Mfg&t=34s (15:30 MIN) VIDEO LESSON

Hotel English - III. English for Tourists - Real English Conversations https://www.youtube.com/watch?v=PHMECpgvfU4 (3:39 MIN) different examples RESERVATIONS + AT A HOTEL

hospitality